Returns

If your item arrives faulty, damaged, or not as ordered, contact KnuckleBones so we can review the issue and help with an appropriate resolution.

We do not offer change-of-mind returns or voluntary exchanges, including requests to swap colours. This applies even if the product is unused or unopened, except where required by applicable law.

Contact us before sending anything back. Include your order number, the email used at checkout, and a short explanation of the issue.

Please inspect your order as soon as it arrives and contact us promptly if an item is damaged, incorrect, or appears to have a manufacturing issue.

Clear photos of the item and any relevant packaging will help us assess the issue faster. If photos are not possible, explain the issue when you contact us.

Where possible, keep the item and any relevant packaging until we have reviewed your request. Missing original packaging does not, by itself, remove any rights you may have under applicable law.

Start a returns enquiry using the contact link on this page. Include your order number, the email used at checkout, and the reason for your request.

We will review the issue and confirm the next steps, including whether the item needs to be returned and what resolution is appropriate.

If a return is required, we will provide the return instructions and destination for your order. Please do not send items to an address shown elsewhere on our website or packaging.

Please wait for our instructions before returning anything. Items sent back without instructions may cause delays in identifying and processing your return.

For faulty, damaged, or incorrectly supplied items, we will arrange an appropriate remedy in line with applicable law. Depending on the issue and your rights, this may include a refund or replacement.

We will confirm the return arrangements and any postage costs before you send an item back. We do not charge a restocking fee for an accepted faulty, damaged, or incorrect-item return.

Approved refunds are issued to the original payment method unless another arrangement is agreed or required by applicable law. Any refund of delivery charges or return postage will be handled in line with your applicable rights.

We will notify you when a refund has been issued. The time it takes for funds to appear depends on your payment provider.

A replacement provided to resolve a faulty, damaged, or incorrect item is separate from a voluntary exchange. We do not offer voluntary exchanges for colour preference or change of mind.

Please choose carefully before placing your order. We do not accept returns because you changed your mind, selected the wrong colour, or no longer want the product, except where required by applicable law.

We do not offer voluntary product or colour exchanges.

These restrictions do not limit any rights you may have for faulty, damaged, or incorrectly supplied goods.

Nothing in this policy excludes or limits any consumer rights or remedies that cannot be excluded or limited under applicable law.

If your order was placed while a different return policy was advertised, contact us. We will honour any return commitments applicable to your order at the time of purchase.